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    • Refund & Exchange Policy

    All products sold on LiveBait.com are guaranteed to be free from manufacturing defects.

    We take pride in the quality of our products and inspect each item before shipment.

    • You have 30 days from the date of delivery to inspect your order.

    • All returns and exchanges require prior authorization.

    • Approved returns are subject to a 15% restocking fee to cover inspection, repackaging, and payment processing costs.

    • The customer is responsible for return shipping costs unless otherwise specified.

    • Refunds are processed within 2–7 business days once the return is received.

    • Refunds typically appear in your account within 7–14 days, depending on your bank or card issuer.

    If you received the wrong or missing item, contact us within 7 days of delivery with photos and your order number.

    🎣 JUJU Cast Nets Warranty & Return Policy

    Every JUJU Cast Net is hand-inspected and guaranteed to be free of manufacturing defects at the time of purchase.

    We stand behind our quality, but because cast nets are used in harsh environments, it’s critical to inspect your net before use.

    Once a net has been thrown, used, or exposed to water, grass, concrete or ground surfaces, all warranty claims and return requests are void.

    ✅ Inspection Window

    You have 30 days from delivery to inspect your JUJU Cast Net and report any suspected defects.

    Once a net shows any signs of use — including dirt, grass, odor, or moisture — the warranty is automatically voided.

    Do not use your net before inspection.

    If you believe your net has a manufacturing defect, follow the claim process below.

     How to File a Warranty Claim

    If your net appears defective before any use, follow these steps:

    1️⃣ Do not throw or wet the net. Keep it unused.
    2️⃣ Submit your claim via email to support@livebait.com.
    3️⃣ Include:

    • Your order number

    • Photos or video clearly showing the issue (mesh, horn, lead line, swivel, or panels)

    • A brief description of the problem
      4️⃣ Our team will review your claim and respond within 2–5 business days.
      5️⃣ If approved, we’ll provide instructions for returning or replacing your product.

    Unauthorized returns will not be accepted.

    🚫 What’s Not Covered

    Our warranty covers manufacturing defects only.

    The following are not covered and will automatically void any claim:

    • Nets that have been used in water or on land (yard, driveway, dock, beach)

    • Odors, residue, dirt, grass, or moisture

    • Tears, rips, snags, or damage from normal use or practice throws

    • Improper storage, modifications, or alterations

    • Normal variations in hand-tied mesh or minor cosmetic imperfections that don’t affect performance

    💡 Our Promise

    Each JUJU Cast Net is built and inspected by people who use them every day.

    We take pride in our work and guarantee every new net leaves our facility ready for performance.

    Please inspect your net upon delivery and reach out immediately if you notice any concerns before use.

    📧 support@livebait.com
    🌐 LiveBait.com/Warranty

    🧾 Other Products

    For all other LiveBait.com products (magnets, hats, apparel, accessories, etc.), please contact us within 30 days of delivery for any defect claims or issues.

    Used or worn items are not eligible for return or exchange.