Refund & Exchange Policy
Please read carefully before making your purchase!
All products on Livebait.com are guaranteed to be free of defects, however if you feel an item is defective, please provide us with a photo in your email to start claim.
Please send all returns/exchanges request via our contact form. Make sure to include your order number.
- You have 14 days to inspect your product upon date of receipt.
- In the unlikely event that you have received the wrong product or missing an item, please use our contact form.
- Cast nets must not have been used in water - Once the net is used in water, claims are voided
- Cast nets showing use in yard, grass or concrete will be denied
- Cast nets with odd odors will be denied
- Apparel must not be worn, washed or have altered scent
- We do not cover shipping cost for returns or exchanges. Customer is responsible for all shipping cost on returns and exchanges.
- No returns on Sale, discounted 25% or more and Clearance Items
- There is a 20% restocking fee for all products. This applies to all refund and exchanges.*
Once approved for return or exchange, send products to the following address:
500 South Federal Highway
Hallandale Beach, FL 33008
When when I receive my refund?
We will process your refund 2 to 7 days after your package is delivered to our warehouse. After we process the refund, it may take 7 to 14 days to appear on your account depending on the payment method used.