Refund & Exchange Policy
Please read carefully before making your purchase.
🔹 Restocking Fee
All returns and exchanges are subject to a 15% restocking fee to cover inspection, repackaging, and payment processing costs.
🔹 Used Products
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Used cast nets will not be accepted under any circumstance.
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Cast nets must not have been used in water, grass, concrete, or thrown in any format.
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Cast nets with rips, holes, tears, or unusual odors will be denied.
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Apparel must not be worn, washed, or carry any altered scent.
🔹 Warranty & Defects
All products are guaranteed to be free of defects. If you believe your item is defective, please email us with photos to begin a claim. You have 30 days from the date of receipt to inspect your product.
🔹 Order Issues
If you received the wrong product or are missing an item, please use our contact form immediately.
🔹 Exclusions
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No returns on sale items discounted 25% or more, or clearance items.
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Rips, tears, or damage from use are not covered.
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Shipping costs for returns/exchanges are the responsibility of the customer.
🔹 Refund Timeline
Refunds are processed within 2–7 business days after your package is delivered to our warehouse. Once processed, it may take 7–14 business days to appear in your account depending on your payment provider.
Please submit all return/exchange requests via our contact form, and include your order number for faster service.
